Please refer to this article on resolving USB compatibility issues. In case your Mac/iPad has a USB-C socket but your camera cable is USB-A, be careful that several aftermarket USB-C to A adapters fail to work with data connections - we do recommend Apple's or Satechi's adapters. We recommend to use the cable that came with your camera. Please note that quality cabling is important. If the camera is not recognized within a few seconds, then pull the plug from the Mac/iPad/iPhone side, wait a few seconds and plug it in again. On a Mac quit any applications that might launch automatically.If your camera has Wi-Fi or Ethernet, disable it completely.In case you attempt to use a connection type that won't work with your camera, the app will let you know which one should be used instead. USB and Wi-Fi cameras will not work via image files, and vice-versa: File Mode can't be used on cameras that require a direct USB or Wi-Fi connection. If your camera is listed under File Mode, then you must use a picture taken with the camera to retrieve the shutter counter. If it is listed under Wi-Fi / Ethernet, then it can be connected via Wi-Fi (or Ethernet). If your camera is listed under the USB section, then it can be connected via USB. To identify which connection type your camera supports please consult the Tech Specs page. ShutterCount supports three different methods to retrieve the shutter counter: direct USB and Wi-Fi / Ethernet connection (required for most Canon EOS cameras), as well as File Mode to support Nikon and Pentax cameras (and a few older Canon EOS-1 series models). If you are running an earlier version, it is recommended to download the latest one from the App Store, as some things work differently. This guide covers version 5 and later of the app. So reading the camera's manual is something we always recommend. ![]() Knowing how to operate your camera is invaluable information to start with. In either case please tell us in the report which camera model you are trying to use the app with, your exact hardware environment (such as cables, adapters, routers) as well as the steps you already tried.
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